All orders can be canceled. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a for ordered products if:
you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
you receive the wrong item
you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
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We proudly offer an absolute satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 45-day money-back guarantee!
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We truly believe in the best customer support, that is why we will do whatever it takes to make sure you have a positive purchasing experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
Easy Returns. All our products are backed with a 45-day money-back guarantee. Just contact us and we will refund the purchase price.
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100% Satisfaction Guarantee: If for any reason you’re not completely satisfied with our service, easy Product Return and Full Refund will be provided. We are always ready to give you the best solutions!